Q. I would like to take advantage of the early registration rate, but we are registering online or via fax and paying by check. How does this work?
A. As long as we have received your registration information (electronically or in
another manner) by the early registration date, we will honor the lower rate.
Simply print out a copy of the form and mail it in with your payment. Contact
the registrar if you are unable to send the check within 30 days of your
registration.
Q. I am registering more than 10 people from our organization, but the online form only includes space for 10. What should I do?
A. There are two options. Either complete multiple online registration forms or it may be easier to complete a handwritten registration form and attached a list of all attendees. This can be faxed to 507-645-2474 or mailed to our office.
Q. What is the cancellation policy?
A. Cancellations made up to seven days before the conference will
receive a full refund. For cancellations received less than
one week before and up to the day before the conference, a $50 cancellation fee will apply. No refunds are given for cancellations
received after the conference has begun.
Q. Can a substitution be made?
A. Substitutions are accepted at any time. The best way to request a substitution is to e-mail. Please be certain to include the conference city, the name of the person registered and the name of the substitute.
Q. Is Continuing Legal Education credit available? How many units for each conference?
A. Yes, CLE credit is available. The number of units varies from state to state and from program to program. A list is available online and individual lists are available on the pages for upcoming conferences in the conferences section. If your request is not on the lists, when you ask for CLE credits for a particular state on your registration form we will make the necessary arrangements for those credits (in some cases this may be after the conference concludes).
Q. What type of business entity is Labor Arbitration Institute?
A. Labor Arbitration Institute is a corporation. Our FEIN is 41-1705519.
Q. How should I dress?
A. Large conference rooms can be very chilly or, conversely, overheated. We have limited or no control over the facility’s climate. Because meeting room temperature may vary, we suggest you dress in layers and come prepared for both a cool or warm room.
Q. Where can I eat lunch?
A. Although lunch is 'on your own', restaurants are adjacent to all conference venues.
Q. We are a government agency and do not have an agency issued credit card and it takes weeks to get a check cut. Can we send a payment voucher or Purchase Order with the registration form?
A. Yes, we will follow the voucher or PO instructions and request payment.
Q. We registered online and paid by credit card. Will we receive an invoice in the mail?
A. No, the invoice was generated online at checkout.
Q. I am having trouble making a hotel room reservation. The reservation agent cannot locate the group rate. What should I do?
A. It is best to make the reservation. Then, contact Labor Arbitration Institute and we will assist in obtaining the group rate. Note that specific cut-offs for the group rate exist and our room block is on a first-come, first-served basis.
Q. I forgot my password! What can I do?
A.. In the upper right corner of any page on the website, click on the button that says “Forgot username/password?” This will take you to a form to reset your password. You must enter the email address that you used to set up your account. If your email has changed and you can’t access your account, please call the registrar at 507-663-1220 ext. 10.
Q. . How can I change my password?
A.. To change your password, sign in and go into “My Account.” On the right hand panel, there is a link that will take you to a form to create a new password.
Q.. I want to register for a conference, but don’t have an account.
A.. To register for a conference, you need an account. Creating an account is quick and easy, and allows for a more personalized experience of our website. To create an account, simply click “Signup” in the upper right hand corner of any page on our website.
Q. . How can I view conferences I am registered for?
A.. To view conferences you are registered for, first sign in to your account. Then click on “Home” on the navigation bar. Conferences you have registered for are displayed in the left hand panel.
Q. . I want to view research materials on your site but the links don’t work. What is going on?
A.. If the links aren’t working for research information, then that probably means you aren’t registered. To register, sign into your account and then go to the Research Assistance homepage. There is registration information on the left hand panel.
Q. . I have registered and previously used the Research Assistance feature of your site. But now, I can’t navigate to any articles. What is going on?
A.. Most likely, your subscription has expired. To resubscribe, simply use the subscribe link on the left hand panel of the Research Assistance homepage. If you feel your subscription hasn’t expired, please contact our registrar at 507-663-1220 ext. 10.
Q. . How can I change my account information?
A.. First, sign in to your account using the sign in box in the top right corner of any page. After you have successfully signed in, click on “My Account.” Boxes will be displayed with your current user information. To change it, simply change the information in the boxes and click on the “Submit” button.
Q. . How can I delete my account?
A.. To unregister your account, please call our registrar at 507-663-1220 ext. 10.
